ariion FAQ — Answers to Your Most Common Questions

You must be 21 years of age or older to register and use any ariion service. Age is verified during registration and confirmed again through KYC identity verification before your first withdrawal is processed. Accounts found to belong to players under 21 are closed immediately.

No. Each player is permitted one ariion account only. Multiple accounts under the same identity, mobile number, or payment method are not allowed and will be closed. If you've previously had an account closed or suspended, contact support before attempting to re-register.

KYC is required before your first withdrawal. Acceptable Philippine government-issued IDs include:

• PhilSys (National ID)
• Driver's License
• Philippine Passport
• UMID
• SSS ID

You'll also need to submit a clear selfie holding your chosen ID. Getting KYC done early means no delays when you want to cash out.

Contact the ariion support team through in-app live chat and request account recovery assistance. Have your registered mobile number or email address ready to confirm your identity. Support is available 24 hours a day. For security, ariion staff will never ask for your password directly.

ariion accepts GCash, Maya, Philippine online banking, and direct bank transfer — all in Philippine Peso. Credit cards and cryptocurrency are not accepted as deposit or withdrawal methods. All transactions are processed in PHP with no currency conversion.

Withdrawal processing times vary by method. GCash and Maya withdrawals are generally the fastest. Bank transfers follow standard Philippine banking schedules. KYC identity verification must be completed before your first withdrawal can be processed. For full details, visit the Withdrawal guide.

No — you can deposit and play without completing full KYC verification. However, KYC is required before your first withdrawal is processed. We recommend completing it early so there's no delay when you're ready to cash out.

Common reasons include incomplete KYC verification, a mismatch between the withdrawal account and your registered identity, or an active promotion with unmet wagering conditions. For a specific explanation, contact support through in-app live chat — the team can review your withdrawal request directly.

ariion covers a wide range of sports popular with Filipino bettors, including PBA basketball, NBA, UAAP volleyball, international football, boxing, esports, and more. Both pre-match and live in-play betting are available for major events. Visit the Bet page for the current sports and markets available.

Live in-play betting lets you place wagers on a match or event while it's actively happening — not just before it starts. Odds update in real time based on what's happening on the court, field, or ring. It's available for selected sports on ariion and is particularly popular for PBA and NBA games.

Winning bets are credited to your ariion account balance in Philippine Peso once the event result is confirmed. You can then withdraw the balance via your linked GCash, Maya, or bank account after completing KYC verification if you haven't already done so.

ariion's live casino section features baccarat, blackjack, roulette, and other table games with real dealers streamed live 24 hours a day. Tables are active across different time zones, so there's always a game running whether you're playing from Manila in the afternoon or Cebu late at night.

Slot titles on ariion are sourced from established game providers. Slot outcomes are determined by certified random number generators (RNG). eBingo games follow standard bingo mechanics with random draw systems. No outcome can be predicted or guaranteed — all games involve real financial risk.

Yes. All ariion casino games are fully accessible on both the ariion Android and iOS app, as well as through a mobile browser. The app is optimised for Philippine mobile networks and delivers smooth live casino streaming even on standard 4G connections.

ariion uses SSL/TLS encryption for all data in transit, OTP verification for new device logins, and biometric login support on the app. Your password is stored encrypted and never in plain text. You can also review your account login history at any time through your account settings.

OTP verification is triggered when ariion detects a login from a device it doesn't recognise. If you're seeing this on a device you use regularly, it may mean the browser's cookies were cleared or the device was not previously saved as trusted. Complete the OTP to verify the device — subsequent logins from that device should not require OTP again.

Contact ariion support immediately through in-app live chat. Request a temporary account lock while the team investigates. Do not share your password or OTP with anyone during this process — ariion staff will never ask for these. Also change your password for any other accounts that share the same credentials.

Contact the ariion support team through in-app live chat at any time and request self-exclusion. Specify the duration you want. Your account will be blocked promptly and cannot be reinstated before the selected period ends. See the Responsible Gaming page for full details.

Yes. Your full transaction history — every deposit, withdrawal, and bet placed — is available in the Wallet section of your ariion account at any time. Reviewing it regularly is one of the simplest ways to stay on top of your gaming budget in PHP.

The first step is to acknowledge it and take action before things get worse. ariion's self-exclusion tool is available at any time through in-app live chat. Beyond that, talking to someone you trust — family, a close friend — can make a real difference. The Responsible Gaming page has more guidance on recognising warning signs and managing your gaming habits.

Visit the Download page for Android and iOS installation instructions. The ariion Android APK can be downloaded directly — you may need to allow installation from unknown sources in your device settings. iOS users can install via the Safari browser on their iPhone.

Yes. The ariion app is completely free to download and install on both Android and iOS. Your only costs are the gaming funds you choose to deposit into your account.

Try these steps in order: check your internet connection (switch between Wi-Fi and mobile data), clear the app cache in your device settings, and restart the app. If the issue persists, uninstall and reinstall the latest version from the Download page. Still having problems? Contact support through in-app live chat or on the browser version of the site.

ariion offers various promotions for registered members. Current active offers are visible on the Promotions page and in your account dashboard after login. Promotions vary and are not permanent — always check the current page for what's available at the time you're playing.

No. All promotions on ariion are optional. You are never required to participate in any offer as a condition of playing or withdrawing. If a promotion isn't right for you, simply ignore it — your account access and regular withdrawal process are not affected.

Promotional bonus funds typically come with wagering conditions that must be met before the bonus balance becomes withdrawable as real money. The specific conditions for each promotion are outlined in the promotion's terms. If you're unsure about the conditions attached to a bonus in your account, contact support for clarification.